Yay.com Reviews

Top-Notch Support
I got super quick and really friendly assistance from Bertie, Jez, Dom, and Sol. They tackled every problem we faced and guided us during the setup process. They truly went above and beyond, making sure I understood everything until we sorted it all out. Fantastic!

Sol at Yay was super helpful in getting my VoIP phone set up, with countless calls and emails. I’d definitely recommend them!

Dom and Sol provided me with quick and friendly assistance in sorting through my long list of domain backorders. They truly went above and beyond, making the whole process way easier for me. Fantastic service!

I got a subscription with YAY and moved a number over from Skype. The whole thing was a bit tricky, and Skype's support was nearly nonexistent, but YAY stuck with it and got my number transferred without a hitch. The staff were super friendly and really helpful, plus it was a breeze to get in touch with them. Big thanks!

Having been a customer for quite some time, I can confidently say that Yay provides excellent support. Their dashboard is user-friendly and packed with features, and they were super helpful in getting us started with our devices and the application. I totally recommend them to anyone in search of a VOIP solution.

Whenever I gotta call the team at YAY, they’re always super friendly, quick, and ready to help with any problems we encounter. Big thanks for the ongoing kindness and assistance, Bertie!

I'm really happy with the help and service, much appreciated Bertie!

Since we started working with Yay.com back in early 2019, our experience has been nothing short of fantastic. The whole onboarding process and setting up our store was smooth sailing, and their ongoing support has been top-notch.

Every team member we've interacted with has shown impressive knowledge of the platform, solid technical skills, and a friendly, positive attitude. They've really gone the extra mile to assist us. Shoutout to Jez, Meg, Raffi, Victoria, Jade, and Marcel—some of whom have moved on, but they were always a joy to work with.

When you reach out to Yay, you connect with a real person right away—no annoying IVR menus or scripted responses. You get a personal touch from the start, and it’s clear they hire and train the best folks because whoever picks up the phone knows their stuff.

Regarding the platform's reliability, in nearly four years, I can only think of one outage, which was sorted out in about an hour—pretty impressive, if you ask me. We’ve encountered a few minor hiccups on the website, but a quick call to their team usually sorts it out on the spot, so we’re never left hanging.

One area that could use some work—based on just a couple of instances—is handling number porting issues when the previous provider hasn’t processed the port correctly. Yay seems to have limited ways to reach out to the losing provider in these situations. Luckily, we’ve been able to use our industry contacts to get things sorted, but it would be awesome if Yay could handle that directly.

Bertie is awesome! He answered every question I had. Super patient with me, too. He guided me through all the adjustments I needed to do. Big thumbs up for him and the Yay crew.

After facing issues with another provider, we opted for Yay for our phone system. Sol guided us through the whole process and explained everything in a fantastic way. Any questions we had afterward were handled swiftly and with great patience. It's really transformed our business now that we have reliable phones!

Awesome item and fantastic support. Super fast replies.

For several years, we've relied on Yay for our business phones. Their softphone app stands out as the top choice among the many we've tested, and the customer service is truly exceptional. No inquiry is too complex, and every customer is valued. I’d definitely recommend them!

Awesome support! I ran into an issue with my Grandstream IP phone, but it was fixed and working in just 30 minutes. Big thanks to Bertie and Dom! Seriously, I’d be lost without you two!

Bertie really knows how to get things done and is a pleasure to work with. If there’s ever a hiccup, he’s always eager to lend a hand and sort it out. Appreciate all the help you've given!

Yay is awesome! Whenever you have a query, they’re super helpful. Sol was a fantastic help today in tracking down some call recordings.